AFTER-SALE SERVICE

After-sales measures

The company promises to implement lifelong maintenance of the equipment, equipment failure, send a person to provide 24-hour round-the-clock service.

Warranty period of 12 months, warranty period: free maintenance services, and free replacement of faulty parts, if the host has major quality problems, replacement of the host.

If damage is caused by man-made or force majeure, the parts that fail are replaced at cost. After the warranty period, we will conduct regular follow-up visits to the operation of the equipment, and train maintenance, maintenance personnel and related technical support for Party A free of charge, and provide accessories at cost prices.

Daily maintenance

Inspection once a month.

1 year inspection, refueling and annual inspection.

2 years for inspection of wearing parts.

Around 3 years inspection, replacement of wearing parts that need to be replaced.

5 years mid-term inspection: bearings, gears, rollers, replacement of wearing parts that need to be replaced.

Warranty and maintenance

The warranty period is 12 months from the date when the relevant quality inspection agency has passed the equipment inspection and issued the "Major Maintenance Supervision and Inspection Report on the Installation and Renovation of Mechanical Parking Equipment"; if the equipment fails due to the quality of our equipment and installation, we The company will rush to the scene to deal with the fault within 6 hours (within 200 kilometers) after receiving the notification from the customer, and is responsible for free maintenance;
The People’s Insurance Company of China underwrites third-party liability insurance for mechanical three-dimensional parking equipment due to product quality (Note: In accordance with the requirements of insurance company insurance regulations, the customer must be equipped with qualified operators at the equipment site, and Accurately record the process of the accident and report the insurance in a timely manner, only if the insurance company accepts it);The customer should operate the equipment correctly according to the equipment instruction manual provided by our company. The equipment failure caused by the operation error of the customer's personnel (the equipment operator designated by the customer, and the vehicle driver, etc.) is not covered by our free warranty; However, our company will repair on site within 2 hours (50km-100km) after receiving the notification from the customer, and the related maintenance costs shall be borne by the customer.

Pledge

Our company implements babysitting services to customers, the specific content is as follows:

①Provide you with garage plan planning and design for free;

② Free commissioning equipment for you until acceptance and certification.

③ Free optional garage auxiliary system for you;

④Provide equipment maintenance services for life;

⑤ Provide 1 year free warranty service for the whole machine;

⑥ Free long-distance transportation of equipment;

⑦Install the purchased equipment for you free of charge;

⑧Provide various technical support services before, during and after sales for free;

⑨ Free training of equipment operation and maintenance personnel;

⑩ Free equipment insurance and provide return visit service.